MINI of Hawaii
777 Kapiolani Blvd, Honolulu HI 96813 • Main: (808)593-8699 • Service: (808)593-8693
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
    "From the time we entered the building, Mary took great care of us. She was knowledgeable of the vehicle and truly tried to help us find exactly what WE wanted, not what was in stock."   –   MINI Owner, EWA BEACH, HI Feb 15, 2012
  •   4.5
      –   ., Honolulu, HI Feb 9, 2012
  •   4.5
      –   Lisa L., Honolulu, HI Feb 6, 2012
  •   5.0
      –   Shinichi O., Honolulu, HI Feb 6, 2012
  •   5.0
      –   Garry B., Honolulu, HI Feb 6, 2012
  •   4.5
    "outstanding service!"   –   Chungyee L., HONOLULU, HI Feb 1, 2012
  •   5.0
    "Very satisfied with the service. Sales agent answers my questions. Very professional!!"   –   MINI Owner, Ewa Beach, HI Jan 30, 2012
  •   5.0
      –   Gianna B., Honolulu, HI Jan 30, 2012
  •   5.0
    "enjoyed the process"   –   MINI Owner, Tacoma, WA Jan 30, 2012
  •   4.5
      –   Jennifer H., HONOLULU, HI Jan 29, 2012
  •   5.0
      –   Augustah P., Kailua, HI Jan 25, 2012
  •   5.0
      –   MINI Owner, Honolulu, HI Jan 23, 2012
  •   4.5
      –   Larry D., KAPOLEI, HI Jan 23, 2012
  •   5.0
      –   Chris F., Honolulu, HI Jan 19, 2012
  •   5.0
    "Our sale person Mark was exceptional. Highly recommended! I absolutely love my new countryman!!"   –   MINI Owner, Ewa Beach, HI Jan 17, 2012
  •   5.0
      –   John F., Honolulu, HI Jan 15, 2012
  •   5.0
    "I shopped on my Android and found the car that fits my needs. I clicked it with my information inquiry. Not even in % minutes. Mark Ikehara called and he understood my Escrow situation. He walked me through email for few weeks. I bought my new home & new car to start my new life. Mark was superb Advisor I've ever had with his great customer services as well. I will definitely refer my friends to see Mark. I love my Mini Cooper S Clubman & it's gorgeous Hot Chocolate Metallic. Guess what? I haven't fill up my gas tank for two and half weeks! Talk about great gas mileage! Thank you plenty, Mark!!!"   –   Thomas L., KAPOLEI, HI Jan 10, 2012
  •   5.0
      –   MINI Owner, KAPOLEI, HI Jan 10, 2012
  •   5.0
      –   Christina (Chris) D., MILILANI, HI Jan 9, 2012
  •   5.0
    "The staff at Mini of Hawaii are just like family to us, always accommodating and helpful. I would definately recommend Mini of Hawaii to anyone who inquired."   –   MINI Owner, Kaneohe, HI Jan 7, 2012
  •   5.0
    "Ryan gave me an excellent introduction to the Mini. We had a great test drive where he introduced me to all the Mini's features and how to operate and adjust the seats and other controls. I was impressed with the Mini's fit and finish and performance. Ryan has followed-up with me before, during and after my Mini purchase in a very prompt, courteous and professional manner. I would recommend Ryan as a sales advisor to anyone interested in purchasing a Mini. Overall a first class vehicle buying experience. Darrel Pestana went over all the options and benefits of buying or leasing and helped me to decide the best option for me. He was very knowledgeble about the all aspects of the Mini and it was very reassuring to make my purchase decision with him. His follow up was excellent."   –   Richard M., Honolulu, HI Jan 7, 2012
  •   5.0
      –   Gary S., Pearl City, HI Jan 7, 2012
  •   5.0
    "My experience with Mini Hawaii was really first class. It was a welcome change from other car-buying experiences."   –   James P., Mililani, HI Dec 31, 2011
  •   5.0
      –   Ann T., Kailua, HI Dec 31, 2011
  •   5.0
    "Helpful,upfront and honest"   –   MINI Owner, Ewa Beach, HI Dec 30, 2011
  •   5.0
      –   Michael L., Kailua, HI Dec 27, 2011
  •   4.5
    "I fell instantly in love with the Coupe. Mary Mini totally understood what was important to me and what wasn't and she didn't waste a minute in getting that deal completed, but with all the questions answered. In other words, she didn't waste my time and she knew exactly what I wanted."   –   Lynda S., Honolulu, HI Dec 26, 2011
  •   5.0
      –   Angelique S., Pearl City, HI Dec 26, 2011
  •   5.0
    "Rudy S. Waianae, only one word to discribe our MINI "fantasticlyawsome"."   –   Rudy S., Waianae, HI Dec 24, 2011
  •   5.0
    "Very friendly and comprehensive help with purchasing process"   –   MINI Owner, Waipahu, HI Dec 22, 2011
  •   5.0
    "The BMW salesman connected me to the Mini salesman in Honolulu and the response to all my questions has been continuously professional, friendly and informative."   –   Glenda W., Haiku, HI Dec 21, 2011
  •   5.0
    "MINI of Hawaii was incredibly professional and courteous. Everyone performed their jobs exceptionally. Will DEFINITELY recommend to others."   –   MINI Owner, Mililani, HI Dec 21, 2011
  •   5.0
      –   Carol A., Honolulu, HI Dec 19, 2011
  •   4.5
      –   MINI Owner, Honolulu, HI Dec 15, 2011
  •   4.5
    "I so love my Mini Cooper. This is my first mini ever. In my past I have had a Mercedes and an Audi. I wanted to save on gas and have always admired the look of the Mini. My first visit was all I needed to see and believe in the quality and the overall appearance. The test drive was the selling point for me. The turbo was what sold me and I couldn't be happier with my Mini sport. I love it. I love it more than any of my other cars.... Wish I came to Mini of Hawaii years ago. Christine C"   –   Christine C., AIEA, HI Dec 14, 2011
  •   5.0
    "Susana P. was sooo happy with all the info received by my sales rep. He was very knowlegeable about all the accessories and features that I wanted on my brand new Mini. Very helpful!"   –   Susana P., Waipahu, HI Dec 13, 2011
  •   4.5
      –   Roberta M., Waikoloa, HI Dec 12, 2011
  •   5.0
    "Exceptional customer service! Ryan was very professional and knowledgeable. Judy, the finance manager, was clear and concise in explaining the lease term. Very clean and luxurious waiting room. Enjoyed my cup of cappucino :) Overall rating is 5-star! Mylene"   –   Josephine R., Waipahu, HI Dec 3, 2011
  •   5.0
    "Mary was so patient with us while we decided whether to lease or purchase our Countryman. She printed up several options so we could compare and make our decision."   –   Kyle T., Honolulu, HI Nov 30, 2011
  •   5.0
      –   MINI Owner, , Nov 29, 2011
  •   5.0
    "Mary and the rest of the staff are so friendly, never felt pressured."   –   Robert R., Honolulu, HI Nov 29, 2011
  •   5.0
      –   MINI Owner, HONOLULU, HI Nov 24, 2011
Service Rating 4.8
  •   5.0
      –   Mary H., Pahoa, HI Feb 17, 2012
  •   5.0
      –   MINI Owner, Waianae, HI Feb 17, 2012
  •   5.0
    "Felipe is the best! He communicates well about your service, he tries to get you in and out as fast as possible, and he is friendly."   –   Alethea L., Kamuela, HI Feb 16, 2012
  •   5.0
      –   MINI Owner, HAWI, HI Feb 13, 2012
  •   4.5
      –   MINI Owner, Kihei, HI Feb 12, 2012
  •   5.0
    "best service so far of any of the cars I have had so far."   –   MINI Owner, Pearl City, HI Feb 10, 2012
  •   4.0
    "WENT IN FOR A RECALL ON MY COUNTRYMAN S AND EVERYTHING WAS DONE IN TIMELY MANNER"   –   MINI Owner, Honolulu, HI Feb 10, 2012
  •   5.0
    "Jenny was very helpful. Car was clean and finished in a timely manner. Pickup and drop off service was great and on time :) Mahalo!"   –   MINI Owner, Honolulu, HI Feb 8, 2012
  •   5.0
      –   Shinichi O., Honolulu, HI Feb 8, 2012
  •   5.0
      –   Eduardo D., Ewa Beach, HI Feb 8, 2012
  •   5.0
    "Felipe Martin is always friendly,courteous and has provided outstanding service on our last two visits. One word that describes him, AWESOME! Thank you, Felipe!"   –   Vernon K., Hilo, HI Feb 8, 2012
  •   4.5
      –   Karla H., Kailua Kona, HI Feb 4, 2012
  •   5.0
      –   Hiroko H., Honolulu, HI Feb 4, 2012
  •   5.0
      –   Michael C., Waianae, HI Feb 4, 2012
  •   5.0
      –   MINI Owner, Kapolei, HI Feb 3, 2012
  •   4.0
      –   MINI Owner, Kailua Kona, HI Feb 3, 2012
  •   5.0
      –   MINI Owner, Haiku, HI Feb 2, 2012
  •   5.0
      –   Joanne G., Honolulu, HI Feb 2, 2012
  •   5.0
      –   Rodney S., Kaneohe, HI Feb 2, 2012
  •   5.0
      –   Yumiko W., Honolulu, HI Feb 2, 2012
  •   5.0
      –   Terrence W., Honolulu, HI Feb 1, 2012
  •   5.0
    "Nelson is the best in the business!"   –   MINI Owner, Kapolei, HI Feb 1, 2012
  •   5.0
      –   MINI Owner, Mililani, HI Feb 1, 2012
  •   5.0
    "Responsive, professional and friendly."   –   MINI Owner, Honolulu, HI Feb 1, 2012
  •   4.0
    "Thanks for staying late to finish the job. Just wish they had been more encouraging about bringing it in earlier for a problem I had from the beginning. It could have been handled so quickly."   –   MINI Owner, Honolulu, HI Feb 1, 2012
  •   5.0
      –   Senjin U., Pearl City, HI Jan 28, 2012
  •   5.0
      –   Terrence C., Honolulu, HI Jan 26, 2012
  •   5.0
      –   Valerie B., Honolulu, HI Jan 25, 2012
  •   4.5
      –   Charles B., HONOLULU, HI Jan 25, 2012
  •   3.5
    "This was the 4th time I returned to the dealership to deal with a loose door panel, finally fixed. Complained about tire light being on...they adjusted pressure...light still on. Also, went in for service, service performed...service light still on. Had safety inspection and was told I needed my insurance card. I printed the one from my insurance co. web site. AFTER I went back, I was told I needed an original with a watermark. I could have done that, but why only give partial information. This adds another trip from across town, etc."   –   Clark L., Honolulu, HI Jan 25, 2012
  •   5.0
      –   MINI Owner, Honolulu, HI Jan 23, 2012
  •   5.0
    "this time the detailing was not as thorough. the windows were blurry and "greasy" "oily". it was like there was a film covering the windows and I was not able to just wipe it off. Otherwise the car was as always detailed well and was proud to drive my shiney MINI. thanks."   –   MINI Owner, Aiea, HI Jan 21, 2012
  •   5.0
      –   Martha W., Hilo, HI Jan 20, 2012
  •   5.0
      –   MINI Owner, Waipahu, HI Jan 20, 2012
  •   5.0
      –   Stacey E., Kapolei, HI Jan 20, 2012
  •   4.0
      –   Dragutin P., Honolulu, HI Jan 19, 2012
  •   5.0
      –   Alena F., Kailua, HI Jan 18, 2012
  •   5.0
    "Aka and his team are trully a class act.Before leasing the Mini I leased several Audi the reason was there service and Aka,Rocco & Felipe have surpassed them.Thank You"   –   Don G., Keauhou, HI Jan 14, 2012
  •   4.0
      –   Michelle G., Kailua, HI Jan 14, 2012
  •   5.0
    "excellent service."   –   MINI Owner, Honolulu, HI Jan 14, 2012
  •   5.0
    "Nelson is an asset to Mini Hawaii. Great Service"   –   Kevin S., Honolulu, HI Jan 13, 2012
  •   5.0
      –   Alex L., Kaneohe, HI Jan 12, 2012
  •   5.0
      –   MINI Owner, Kailua Kona, HI Jan 9, 2012
  •   4.5
      –   Joseph G., Mililani, HI Jan 7, 2012
  •   5.0
      –   MINI Owner, Ewa Beach, HI Jan 6, 2012
  •   4.5
    "These guys on Maui are great! I had two last minute problems that were handled with a smile and efficiency. Wow! No complaints here... its all good!"   –   Carol D., Kula, HI Jan 3, 2012
  •   5.0
    "Mary and Darryl are always to helpful and enjoyable!!"   –   Deborah P., Kaneohe, HI Jan 3, 2012
  •   4.5
      –   Alistair B., Kealakekua, HI Jan 3, 2012
  •   5.0
      –   Nicole H., Honolulu, HI Jan 3, 2012
  •   5.0
      –   MINI Owner, Honolulu, HI Jan 2, 2012
  •   5.0
      –   Chieko K., Honolulu, HI Dec 29, 2011
  •   5.0
      –   MINI Owner, Honolulu, HI Dec 28, 2011
  •   5.0
      –   Carol S., Kaneohe, HI Dec 28, 2011
  •   5.0
      –   Norman Y., Honolulu, HI Dec 28, 2011
  •   5.0
      –   Richard S., Wahiawa, HI Dec 27, 2011
  •   5.0
      –   Taro R., PEARL CITY, HI Dec 27, 2011
  •   5.0
      –   Yu K., Honolulu, HI Dec 27, 2011
  •   5.0
    "Very happy an will recommend"   –   MINI Owner, Waipahu, HI Dec 27, 2011
  •   5.0
      –   Joel M., Ewa Beach, HI Dec 27, 2011
  •   4.5
      –   Sandra S., Honolulu, HI Dec 26, 2011
  •   5.0
      –   Travis D., Ewa Beach, HI Dec 25, 2011
  •   5.0
      –   MINI Owner, Kaneohe, HI Dec 23, 2011
  •   4.0
      –   MINI Owner, Waipahu, HI Dec 22, 2011
  •   5.0
      –   Janice J., Aiea, HI Dec 22, 2011
  •   5.0
      –   MINI Owner, Honolulu, HI Dec 21, 2011
  •   5.0
      –   Doris W., Honolulu, HI Dec 21, 2011
  •   5.0
      –   Joan F., Honolulu, HI Dec 21, 2011
  •   5.0
      –   William B., Aiea, HI Dec 21, 2011
  •   4.5
      –   MINI Owner, Kihei, HI Dec 21, 2011
  •   5.0
      –   Kenneth I., Kaneohe, HI Dec 21, 2011
  •   5.0
      –   Herman A., Kailua, HI Dec 20, 2011
  •   4.5
      –   Marcia N., Holualoa, HI Dec 14, 2011
  •   5.0
      –   Jamie P., Kailua, HI Dec 12, 2011
  •   5.0
      –   Robert F., Mililani, HI Dec 10, 2011
  •   5.0
      –   Bonnie K., Honolulu, HI Dec 10, 2011
  •   5.0
    "The face of my MINI service experience has to be Jenny. She is the epitome of what service is all about. She provided everything from making sure that my needs were met to walking me through the process. I have and do own multiple MINIs, and by far the service that I received from Jenny was exceptional."   –   Corinne W., Honolulu, HI Dec 10, 2011
  •   5.0
      –   Bing W., Honolulu, HI Dec 9, 2011
  •   5.0
    "Service Department staff are always friendly, knowledgeable, and accommodating."   –   Jennifer S., Ewa Beach, HI Dec 8, 2011
  •   5.0
      –   Denise H., Honolulu, HI Dec 8, 2011
  •   4.5
      –   Eric L., Honolulu, HI Dec 8, 2011
  •   5.0
      –   MINI Owner, Honolulu, HI Dec 8, 2011
  •   5.0
    "When I went to service my MINI, the staff was very welcoming and helpful. They explained everything very thoroughly and the shuttle service was great."   –   Kayla L., Waipahu, HI Dec 8, 2011
  •   5.0
    "Above and beyond!"   –   Stephen R., Pearl City, HI Dec 8, 2011
  •   4.5
      –   Charity S., Waipahu, HI Dec 7, 2011
  •   5.0
      –   Kenton B., Honolulu, HI Dec 7, 2011
  •   5.0
      –   Hong K., Honolulu, HI Dec 7, 2011
  •   5.0
    "Everything went real smooth as usual and the service is exceptional as always! Thank you, Jenni."   –   Rumiko T., Waipahu, HI Dec 7, 2011
  •   4.5
      –   Jill M., WAIANAE, HI Dec 7, 2011
  •   5.0
      –   Richard B., Honolulu, HI Dec 7, 2011
  •   5.0
      –   Michael L., Kailua, HI Dec 7, 2011
  •   5.0
      –   Gino G., Honolulu, HI Dec 7, 2011
  •   5.0
      –   MINI Owner, Honolulu, HI Dec 4, 2011
  •   5.0
    "This was actually our response to our experience with BMW in Kona, where we had our Mini serviced - excellent experience all the way around"   –   Elizabeth & John F., Hilo, HI Dec 1, 2011
  •   5.0
      –   Susan & Mike O., Kihei, HI Nov 29, 2011
  •   4.5
      –   Milton S., Honolulu, HI Nov 29, 2011
  •   5.0
    "One of the lights indicating a problem came on while I was driving. Headed straight for Mini of Hawaii. As my visited was unplanned, I didn't know what to expect with wait times, etc. The service representative provided excellent service...coordinating with mechanics to give me an estimated time needed to assess the problem etc. All I had to do was enjoy a cappucino in the lounge. My car was even washed and vacuumed. A plus plus service!"   –   MINI Owner, Honolulu, HI Nov 29, 2011
  •   5.0
    "I am very pleased with the outstanding customer and technical service that I recently received from the MINI of Hawaii personnel in completing the annual maintenance and safety inspection on my MINI."   –   MINI Owner, Aiea, HI Nov 28, 2011
  •   2.5
    "Service representative Jenny Taketa was excellent to work with and the drop-off and pick-up service were exceptional and greatly appreciated BUT ...unless there is another reason for the streaking on the driver's side windshield in the same areas as before I brought in my Mini, it appears that the windshield wiper blade(s) did not get replaced, although paperwork indicated it was done. This raises doubts whether other work listed as done was actually done."   –   MINI Owner, Honolulu, HI Nov 25, 2011
  •   5.0
      –   Terrence C., Honolulu, HI Nov 23, 2011
  •   4.5
      –   Judith S., Keauhou, HI Nov 23, 2011
  •   5.0
      –   Paulette C., Honolulu, HI Nov 23, 2011
  •   4.0
      –   Cynthia F., HONOLULU, HI Nov 23, 2011
  •   5.0
      –   Mailekalani L., Honolulu, HI Nov 23, 2011
  •   4.0
      –   Marcia R., Lahaina, HI Nov 23, 2011
  •   5.0
      –   Chad K., Kaneohe, HI Nov 23, 2011
  •   2.5
      –   MINI Owner, Mililani, HI Nov 23, 2011
  •   5.0
      –   Gregory K., Kailua, HI Nov 23, 2011
  •   5.0
      –   MINI Owner, Waipahu, HI Nov 23, 2011
MINI of Hawaii 777 Kapiolani Blvd Honolulu , HI 96813 Sales: (808)593-8699